Policy

I'm so glad you are here. This may be your first visit or you may know me from my website or my
eBay store. Please take a few minutes to read my store policy. If you have any questions, please
email me.    Contact

PRODUCTS:

I do my best to carry major brands and items known for their consistent quality. Many of the beads I carry
cannot be found in discount stores or craft/hobby stores.

I carry Art Institute Art Glitter. Why? Because I believe it to be the best. The colors and brilliance are
amazing. Pictures cannot show how wonderful this glitter is. The variety of colors is staggering! The colors
do not fade or run when using glues. They are more expensive than other glitters out there, but they are
worth it.

I stock all three major brands of polymer clay for creating figures. I do have some of the smaller packages
of Fimo that are used for creating special effects. I can order any Fimo product and color in both large and
small bars. Most discount stores offer the small Fimo colors.   My intention is to offer those colors or sizes
which you don't find in the discount store.

The quality of clay is important to me. The clay I carry is very fresh, not exposed to heat or light. I am
happy to freeze clay prior to shipping should anyone want me to. Just ask.

This is just a small description of what I'm about when it comes to offering artist supplies. I think as you look
at my items, you will know them to be high quality. Your art deserves quality items.

I am always open to suggestions on new products, so let me hear from you!

PRODUCT PRICING:

I offer high end items at fabulous prices. Many items are below the general prices found elsewhere. I do
this to help artists who are faced with the high expense of buying supplies. I am an artist too...I know what
it's like to pay high prices. I cannot sell items as low as discount stores because I cannot buy in vast
quantities like they do, but I will always do my best to keep pricing at or below the regular retail prices.

The recent eBay fee change has forced me to increase my eBay prices. These price increases are not that
much, but this is why you will see a difference when comparing my eBay items with my website items. That
increase is to cover the new fee structure.

Other things that can affect a price increase would be shipping increases. When the price of labor or oil
goes up, businesses and shipping companies adjust their costs and those costs are passed down to buyers
like myself.   Should my website prices increase, this would be the reason. The US Post Office seems to be
increasing the cost of mailing on a 6 month basis.

GENERAL RETURN POLICY:

If you received damaged merchandise please call 650-588-6939 or email me immediately. Contact

CODS are not accepted.

Please send returns and exchanges within 60 days to:

Judy c/o OOAK Artist Emporium
2670 Plymouth Way
San Bruno, CA 94066

All shipments should be inspected immediately; all claims for damages or shortages must be made within 5
days after receipt of shipment.

Please allow up to 10 working days for delivery on Domestic First Class packages shipped through the Post
Office except Priority Flat Rate which has a 2-3 day delivery estimate.

Return postage fee is not reimbursed.

BACKORDERS and Out of Stock items:

I will occasionally need to backorder items. This happens in situations where the same items are available
on eBay as well as my website. I must ship eBay orders first. If this happens, I will let you know that I'm out
or that I have already ordered my inventory and that it will ship when I receive it. I will email you and give
you the choice of holding the initial order until all merchandise is ready to ship, or to ship the main order
and then ship the back ordered item. The second option will not result in additional shipping charges to the
customer.

Please provide a valid email address on your order. I do not share email addys and I don't send spam
emails.

SHIPPING POLICY:

I ship items many times the same day or within 48 hours of receiving payment of an order.

I primarily use USPS Flat Rate shipping. Why? I use the PayPal shipping calculator which is not always
accurate. I do not charge a handling fee. Only actual shipping rates. PayPal does not charge me extra
funds to ship by flat rate. All other shipping incurs a fee that PayPal adds which ends up costing me more
to ship your items. Should regular First Class or Parcel Post costs be less, I have and always will refund the
amount over back to your PayPal account or issue a refund back on credit card purchases.

I will only ship to addresses that are on your PayPal account *.    If you want me to ship to an address other
than that, you will not be protected by PayPal's buyer protection plan. Please make sure your paypal
address information is current.

I cannot be held accountable for items which are lost in the mail. I reinforce all flat rate envelopes as much
as possible. All Priority and Flat Rate shipments have a tracking number. Once the package leaves my
store, it can be subject to weather delays or any other unforeseeable circumstances. In situations like this,
it is necessary to file a claim with the USPS.   If you wish to add additional insurance, please let me know.

INTERNATIONAL SHIPPING:

Any items shipped by First Class International mail cannot be tracked. Those packages can take up to 4
weeks or longer to arrive depending on the destination. I strongly recommend Flat Rate International
shipping which takes up to 9 business days to 3 weeks to arrive depending on the destination country and
customs inspection.

PRIVACY POLICY:

I do not share any customer information with any third party. Since I use PayPal check out, no credit card
information is passed on to me. Shopping is safe and secure using PayPal. I cannot see any shopping cart
contents until after the order is paid for.

I may occasionally send an email on upcoming items or specials. If you do not wish to receive emails, just
let me know to remove you and I will.

I will not distribute any email lists to anyone.

Thanks for stopping by and I hope you will make my store one of your favorites. I look forward to doing
business with you.

Please remember, you can contact me anytime with any questions you might have.


Judy

Summer Shipping for Clay

During the summer months, clay can bake in your mailbox.   When you place an order, I will ship
the next day. All clay orders go by priority mail which takes 2-3 days for domestic delivery. My
packages usually arrive to the buyer within 2 days. International shipping takes a bit longer.
Priority mail spends most of its time indoors at a post office or on an aircraft and from there,
taken to the destination post office for delivery.

If your mailbox faces the full afternoon sun, please do the following.

Plan ahead! You will receive a notice of shipping with a tracking number. If you will not be
home when your mail is delivered, have an ice chest or some type of cooler close to your mail
box with ice in it. You should speak to, or leave a note for your mail carrier asking him/her to
leave any packages in the cooler.   This will greatly reduce any accidental baking due to the sun.

I am happy to freeze clay prior to shipping.   Just let me know to do that as soon as you place
your order. The clay will most likely not be frozen by the time of delivery, but it will help during
transit.