Policy

I'm so glad you are here. This may be your first visit or you may know me from my website or my eBay store. Please
take a few minutes to read my store policy. If you have any questions, please email me.

PRODUCTS:

I do my best to carry major brands and items known for their consistent quality. Many of the beads I carry cannot be found in
discount stores or craft/hobby stores.

I carry Art Institute Art Glitter. Why? Because I believe it to be the best. The colors and brilliance are amazing. Pictures
cannot show how wonderful this glitter is. The variety of colors is staggering! The colors do not fade or run when using
glues. They are more expensive than other glitters out there, but they are worth it.

I stock all three major brands of polymer clay for creating figures. I do have some of the smaller packages of Fimo that are
used for creating special effects. I can order any Fimo product and color in both large and small bars. Most discount stores
offer the small Fimo colors.   My intention is to offer those colors or sizes which you don't find in the discount store.

The quality of clay is important to me. The clay I carry is very fresh, not exposed to heat or light. I am happy to freeze clay prior
to shipping should anyone want me to. Just ask.

This is just a small description of what I'm about when it comes to offering artist supplies. I think as you look at my items,
you will know them to be high quality. Your art deserves quality items.

I am always open to suggestions on new products, so let me hear from you!

PRODUCT PRICING:

I offer high end items at fabulous prices. Many items are below the general prices found elsewhere. I do this to help artists
who are faced with the high expense of buying supplies. I am an artist too...I know what it's like to pay high prices. I cannot
sell items as low as discount stores because I cannot buy in vast quantities like they do, but I will always do my best to keep
pricing at or below the regular retail prices.

The recent eBay fee change has forced me to increase my eBay prices. These price increases are not that much, but this is
why you will see a difference when comparing my eBay items with my website items. That increase is to cover the new fee
structure.

Other things that can affect a price increase would be shipping increases. When the price of labor or oil goes up,
businesses and shipping companies adjust their costs and those costs are passed down to buyers like myself.   Should my
website prices increase, this would be the reason. The US Post Office seems to be increasing the cost of mailing on a 6
month basis.

GENERAL RETURN POLICY:

If you received damaged merchandise please call 650-588-6939 or email me immediately.
CODS are not accepted.

Please send returns and exchanges within 60 days to:

Judy c/o OOAK Artist Emporium
2670 Plymouth Way
San Bruno, CA 94066

All shipments should be inspected immediately; all claims for damages or shortages must be made within 5 days after
receipt of shipment.

Please allow up to 10 working days for delivery on Domestic First Class packages shipped through the Post Office except
Priority Flat Rate which has a 2-3 day delivery estimate.

Return postage fee is not reimbursed.

BACKORDERS and Out of Stock items:

I will occasionally need to backorder items. This happens in situations where the same items are available on eBay as well
as my website. I must ship eBay orders first. If this happens, I will let you know that I'm out or that I have already ordered my
inventory and that it will ship when I receive it. I will email you and give you the choice of holding the initial order until all
merchandise is ready to ship, or to ship the main order and then ship the back ordered item. The second option will not
result in additional shipping charges to the customer.

Please provide a valid email address on your order. I do not share email addys and I don't send spam emails.

SHIPPING POLICY:

I ship items many times the same day or within 48 hours of receiving payment of an order.

I primarily use USPS Flat Rate shipping. Why? I use the PayPal shipping calculator which is not always accurate. I do not
charge a handling fee. Only actual shipping rates. PayPal does not charge me extra funds to ship by flat rate. All other
shipping incurs a fee that PayPal adds which ends up costing me more to ship your items. Should regular First Class or
Parcel Post costs be less, I have and always will refund the amount over back to your PayPal account or issue a refund back
on credit card purchases.

I will only ship to addresses that are on your PayPal account *.    If you want me to ship to an address other than that, you will
not be protected by PayPal's buyer protection plan. Please make sure your paypal address information is current.

I cannot be held accountable for items which are lost in the mail. I reinforce all flat rate envelopes as much as possible. All
Priority and Flat Rate shipments have a tracking number. Once the package leaves my store, it can be subject to weather
delays or any other unforeseeable circumstances. In situations like this, it is necessary to file a claim with the USPS.   If you
wish to add additional insurance, please let me know.

INTERNATIONAL SHIPPING: Please read

International Shipping rates: The Paypal shipping calculators do not recognize 1/10th percentages on item weight. It is
designed to accept whole numbers only. This can create a surprising amount for international shipping. Knowing this, I
have always tried to reduce the cost of International shipping as much as possible.

First Class International mail starts at 3.96 and can go up based on total weight. This is a very slow shipping method and
not recommended.

Flat Rate Priority Envelope price is currently 13.45 and can hold up to 3.12 pounds of weight (1.41520 kg).

Flat Rate Priority Box (medium size) is currently 43.45 and holds up to 19.12 pounds (8.67268 kg)

Flat Rate Priority Box (large size) is currently 55.95 and holds up to 19.12 pounds (8.67268 kg)

Many times, I can split a purchase into two Priority envelopes and thereby reduce the shipping costs. If a split shipment is ok
with you, a quick note to let me know would be appreciated. I always refund any shipping which is over the actual amount.

Please note, I cannot view a shopping cart until after it is paid for. If you have any questions on shipping, please email
me. Once I receive your order, I will make any adjustments needed.

Any items shipped by First Class International mail cannot be tracked. Those packages can take up to 4 weeks or
longer to arrive depending on the destination. I strongly recommend Flat Rate International shipping which takes up to 9
business days to 3 weeks to arrive depending on the destination country and customs inspection.

PRIVACY POLICY:

I do not share any customer information with any third party. Since I use PayPal check out, no credit card information is
passed on to me. Shopping is safe and secure using PayPal. I cannot see any shopping cart contents until after the
order is paid for.

I may occasionally send an email on upcoming items or specials. If you do not wish to receive emails, just let me know
to remove you and I will.

I will not distribute any email lists to anyone.

Thanks for stopping by and I hope you will make my store one of your favorites. I look forward to doing business with
you.

Please remember, you can contact me anytime with any questions you might have.


Judy

Summer Shipping for Clay

During the summer months, clay can bake in your mailbox.   When you place an order, I will ship the next day. All clay
orders go by priority mail which takes 2-3 days for domestic delivery. My packages usually arrive to the buyer within 2
days. International shipping takes a bit longer. Priority mail spends most of its time indoors at a post office or on
aircraft and from there, taken to the destination post office for delivery.

If your mailbox faces the full afternoon sun, please do the following.

Plan ahead! You will receive a notice of shipping with a tracking number. If you will not be home when your mail is
delivered, have an ice chest or some type of cooler close to your mail box with ice in it. You should speak to, or leave a
note for your mail carrier asking him/her to leave any packages in the cooler.   This will greatly reduce any accidental
baking due to the sun.

I am happy to freeze clay prior to shipping.   Just let me know to do that as soon as you place your order. The clay will
most likely not be frozen by the time of delivery, but it will help during transit.